Refund policy
At BERIGLO, we want you to receive your products in perfect condition. If there is an issue with your order, please contact us within 7 days of delivery.
Eligibility for Returns
We accept returns only in the following situations:
- The product is damaged when received.
- The product has leaked during transit or delivery.
- The product is defective or otherwise cannot be safely or normally used.
For a return to be eligible, the product must be unopened and unused, and must be in its original packaging, except where the product itself is damaged, defective, leaked, or otherwise unusable.
We currently do not accept returns for change of mind, personal preference, or simply because you no longer want the product.
How to Request a Return
To request a return, please contact us at:
Please contact us within 7 days of receiving your order and provide your order details along with a description of the issue.
Once your return request is reviewed and approved, BERIGLO will arrange for the product to be picked up from your delivery location. You do not need to arrange return shipping yourself.
Products returned without contacting us and receiving approval beforehand may not be accepted.
Damaged, Leaked or Defective Products
Please inspect your order when you receive it.
If your product arrives damaged, leaked, defective, or cannot be used normally, please contact us as soon as possible and within the 7-day return period.
We will review the issue and, where the return is approved, arrange the return pickup and the applicable resolution.
Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Personal preference
- Products that have been opened or used, unless the issue relates to damage, leakage, or a defect
- Products returned after the 7-day return period
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your return.
If the return is approved, the applicable refund will be processed to the original payment method used for the order.
Please note that the time taken for the refund to appear in your account may depend on your bank or payment provider.
Contact Us
If you have any questions about your order or a return, please contact us at: